Copy of Satisfaction Guarantee and Return Policy

Return Policy

We are committed to customer satisfaction, therefore if you are not completely satisfied with your purchase you may return the your products (in original packaging) with 30 days from the date of purchase. All returns must be in original packaging and include all manuals, components and accessories. All products we sell are backed by the manufactures warranty. 

Refunds

All refunds will be issued on the method used to purchase the products which include, Visa, Mastercard, American Express and Paypal.

Return Authorization Number

All returns require a Return Authorization Number (RMA) number. Once you have contacted us for the return we will provide a RMA number within 30 days of the purchase date. The RMA number will expire after 30 days but you should send the product back as soon as possible. Any returns received without a RMA number on the package and / or package documentation maybe be rejected and / or subject to a restocking fee of 15%.

Return Process

Once the products are received with (RMA) they will be thoroughly inspected to determine return eligibility. Please ensure that your products are received in 30 days in order to prevent any denials. It normally takes 5 days to process the return on the product is received but we try to have them completed as soon as possible. 

Inspection Criteria

  • The product should be shipped securely and be in the original packaging
  • All labels must be intact which include UL listing, UPC code and Brand Name
  • The serial number of the product must match the item when shipped
  • There must be no damage to the products which include scratches, cracks, removed fasteners / screws and defacement
  • Security seals must not be broken
  • Products must be in the original manufacturers packaging, and shipped securely

Return Shipping

It is recommended that all products returned are insured via a courier that provides traceability via a package tracking system. We are not responsible for items that are damaged or lost in transit. All postage charges are to be paid by the customer and are non-refundable.