Return & Warranty Policy

You have 30 days from delivery to return your purchase for any reason.

A restocking fee of 15% of the purchase price, or $25, whichever is greater, applies to every return.

The fee applies whether the item is sealed or opened. 

We recommend an insured, trackable courier so your return arrives safely. We cannot be responsible for items lost or damaged on the way back to us. We do not cover return shipping. 

Past the 30-day window we are not able to accept a return. 

Exchanges follow exactly the same terms as any other return. Send the original back within 30 days, the 15% restocking fee applies, and you order the replacement model separately. Return shipping on the original and outbound shipping on the new unit are both yours.

When a 3D mouse will not connect or behave, it is almost always a driver, firmware or software setting rather than a hardware fault, and those are usually sorted out in a few minutes.

3Dconnexion builds both the hardware and the drivers, so their support team resolves these faster than anyone else. Before we can issue a return authorization for a defective product, we need:

• A completed troubleshooting check with 3Dconnexion support
• Your 3Dconnexion support ticket number

Start a request through 3Dconnexion Support, or call +1 888-847-4670. Have your serial number ready.

If 3Dconnexion confirms a hardware fault, send us the ticket number and we will take it from there. Warranty replacements carry no restocking fee.

Every return needs a Return Authorization (RMA) number before you ship anything back. Contact us first and we will issue one along with return instructions. Items sent back without an RMA number cannot be processed.

Your return has to reach us inside the 30-day window, so request the RMA early rather than on day 29.

Returns must arrive complete and in resaleable condition:

• Original manufacturer packaging, undamaged
• Every accessory, cable, dongle and insert that shipped with it
• Serial number matching the unit we sent
• No physical damage: no scratches, cracks, marks or removed screws

Returns that arrive incomplete or damaged are not eligible for a refund. We will contact you and can ship the item back to you at your cost.

Once your return arrives we inspect it and process the refund to your original payment method, less the restocking fee. Allow up to 10 business days from the day we receive it.

Original shipping costs are not refunded. Returns received outside the 30-day window are not eligible for a refund.

Hardware warranty is provided and administered by 3Dconnexion, the manufacturer. Warranty terms, length of coverage and eligibility are set by 3Dconnexion and are available on their site.

• Submit warranty claims, repairs and replacements through 3Dconnexion Support
• Phone support: +1 888-847-4670
• Have your serial number ready when contacting support

Once 3Dconnexion approves a replacement, we handle the shipping of the replacement unit to you.