Return Policy

At 3DMouse.ca, our commitment to quality and customer satisfaction is paramount. We understand that sometimes, what you purchase isn't quite what you expected. While we stand behind our products, we also need to set certain return policy standards to ensure fairness and maintain our quality assurance. Here's what you need to know about our return policy:

General Return Guidelines

Sealed and Unopened Products: If you have purchased a product that remains sealed and unopened, you may return it within 45 days of purchase for a full refund or exchange. The item must be in its original condition.
Non-sealed and Opened Products: If you have purchased a product and it has been used / opened (unsealed) it may still be returned within 45 days. There is a 15% restocking fee applied, $20 minimum fee. The item must not be damaged and it's original condition / package or the return will be denied.
Defective Products: If you believe you have received a defective product, you must contact us within 3 days of receiving your order.

Return Authorization Number

All returns require a Return Authorization Number (RMA) number. Once you have contacted us for the return we will provide a RMA number and further instructions. Please return the item in it's original packaging. The product must be received within the 45 days return window as the RMA number will expire. Any returns received without a RMA number or past 45 days will be denied.

Return Process

Once the products are received with (RMA) they will be thoroughly inspected to determine return eligibility. Please ensure that your products are received in 45 days in order to prevent any denials. All refunds will be issued on the method used to purchase the product. Please allow 10 days for the refund to be processed (to your original payment method) once we receive the return product.

Inspection Criteria

The product should be shipped securely and be in the original packaging
All labels must be intact which include UL listing, UPC code and Brand Name
The serial number of the product must match the item when shipped
There must be no damage to the products which include scratches, cracks, removed fasteners / screws and defacement
Security seals must not be broken
Products must be in the original manufacturers packaging, and shipped securely

Return Shipping

It is recommended that all products returned are insured via a courier that provides traceability via a package tracking system. We are not responsible for items that are damaged or lost in transit. All postage charges are to be paid by the customer and are non-refundable.