Return Policy

This page explains our final sale policy and how manufacturer warranty support is provided. Purchases made through 3DMouse.ca are final sale. Refunds are not offered, as warranty support is provided directly by the manufacturer.

At 3DMouse.ca, we focus on providing genuine 3Dconnexion products at highly competitive prices. To support this pricing model, all sales are final and warranty service is handled directly by the manufacturer.

All Sales Final
All products sold on 3DMouse.ca are final sale. We do not accept returns or exchanges for reasons such as change of mind, ordering errors, compatibility issues, or workflow preference.

Manufacturer Warranty
All 3Dconnexion products sold on 3DMouse.ca are covered by the official 3Dconnexion manufacturer warranty, which includes a three-year limited hardware warranty.

Warranty claims, defect assessments, replacements, and return eligibility decisions are handled directly by 3Dconnexion under their standard warranty process. 3DMouse.ca does not process warranty claims, issue RMA numbers, or accept returned products.

How to Obtain Warranty Support
For warranty support or replacement assistance, customers can contact 3Dconnexion directly through their official support channels.

3Dconnexion Support Page
https://3dconnexion.com/support

Phone
+1 888-847-4670

3Dconnexion’s technical support team will assist with troubleshooting and, if applicable, coordinate replacement under their warranty process.

Warranty eligibility and replacement decisions are determined by 3Dconnexion.

Compatibility Responsibility
Customers are responsible for confirming product compatibility with their operating system, software applications, and intended workflow prior to purchase. Product descriptions and specifications are provided for reference only.

3DMouse.ca does not guarantee compatibility with specific software versions, plugins, operating systems, or third-party applications.

Shipping and Handling
Warranty-related shipping and handling requirements are managed by 3Dconnexion under their warranty process. 3DMouse.ca is not responsible for shipping requirements, shipping costs, transit damage, or lost items associated with manufacturer warranty or return processes. All such matters are managed by 3Dconnexion under their policies.

Damaged or Incorrect Shipments
If an order arrives damaged or incorrect, please contact us within 48 hours of delivery. We will work with the carrier or manufacturer to resolve the issue.

Limitation of Responsibility
3DMouse.ca is not responsible for manufacturer warranty decisions, approval outcomes, turnaround times, replacement availability, or any costs incurred during the manufacturer support process. These decisions are made solely by 3Dconnexion in accordance with their warranty terms.