Terms of Service

These Terms of Service (the "Terms") govern your use of 3DMouse.ca (the "Website") and every purchase you make from it. The Website is operated by OptimumARC Inc. ("OptimumARC", "we", "us" or "our"), a company based in Toronto, Ontario. By using the Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.

1. Eligibility

You must have reached the age of majority where you live to place an order. If you order on behalf of a business or institution, you confirm you are authorized to bind it to these Terms.

2. Orders and Acceptance

Your order is an offer to buy. The order confirmation email confirms we received your order; it is not acceptance. A contract is formed when we ship the product and send your shipping confirmation. We may decline, limit or cancel any order, including after confirmation, for example if a product is unavailable, a price or description is wrong, or an order appears fraudulent. If we cancel an order you have paid for, we will refund you in full.

3. Pricing, Availability and Errors

Prices are in Canadian dollars. Applicable taxes and shipping are shown at checkout. Products ship from our Canadian distribution partner's stock, and availability shown on the Website is not guaranteed until your order ships. We work to keep product information accurate, but errors happen. We may correct any error in pricing, specifications or availability at any time, and we are not required to honour a price that is clearly an error.

4. Payment

Payment is processed securely through Shopify at checkout. You confirm that you are authorized to use the payment method you provide. We do not store your full payment card details.

5. Shipping

We ship to Canadian addresses only. Shipping methods, timeframes and costs are described in our Shipping Policy. Delivery dates are estimates, not guarantees. Risk of loss passes to you on delivery.

6. Returns and Warranty

Returns, exchanges and restocking fees are governed by our Return & Warranty Policy. Products are covered by the manufacturer's warranty, which is provided and administered by 3Dconnexion. We do not offer any additional warranty beyond what is stated in our policies and what applicable law requires.

7. Promotions and Discount Codes

Promotions and discount codes apply only as stated in the offer, cannot be combined unless the offer says so, have no cash value, and may be changed or withdrawn at any time. We do not offer price matching.

8. Live Chat and AI Assistant

Our chat may provide automated replies generated by an AI assistant. Chat replies, whether automated or from our team, are general information only. They are not an offer, quote or guarantee, and they do not change these Terms, our prices or our policies. If a chat reply conflicts with these Terms, our published policies, a product listing or your order confirmation, those documents govern. Any special arrangement, such as a custom price or delivery commitment, is binding only when confirmed by our team in writing by email.

9. Use of the Website

You may use the Website for lawful purposes only. You may not interfere with its operation, attempt to gain unauthorized access, or use automated tools to scrape, copy or harvest its content or pricing. Content on the Website, including text, images and design, belongs to OptimumARC or its licensors and may not be reproduced without permission. 3Dconnexion, SpaceMouse, CadMouse and related names and logos are trademarks of their respective owners and are used to identify the products we sell.

10. Third-Party Websites

The Website links to third-party sites, such as 3Dconnexion support. We are not responsible for their content, products or practices, and your use of them is at your own risk.

11. Disclaimer and Limitation of Liability

To the fullest extent permitted by law, the Website is provided "as is" and "as available", and we disclaim all warranties and conditions not expressly stated in these Terms or our policies. To the fullest extent permitted by law, OptimumARC will not be liable for any indirect, incidental, special or consequential loss, including loss of data, profits, business or use, arising from your use of the Website or any product. Our total liability for any claim relating to a product is limited to the amount you paid for that product.

Nothing in these Terms limits any right you have under applicable consumer protection law that cannot be waived or limited by contract, including under the Ontario Consumer Protection Act and the Quebec Consumer Protection Act.

12. Privacy

We collect, use and disclose personal information as described in our Privacy Policy.

13. Changes to These Terms

We may update these Terms from time to time by posting a revised version on the Website with a new "Last updated" date. The Terms in effect when you place an order apply to that order.

14. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute will be resolved in the courts of Ontario sitting in Toronto. If you are a consumer resident in Quebec, the laws of Quebec apply and you may bring proceedings in the courts of Quebec.

15. General

If any part of these Terms is found invalid or unenforceable, the rest remains in effect. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a sale or reorganization of our business. These Terms, together with our policies and your order confirmation, are the entire agreement between you and us about your use of the Website and your purchase.

16. Contact

Questions about an order: sales@optimumarc.com
Legal notices: legal@optimumarc.com
Phone: +1 416-848-0308
OptimumARC Inc., 200-60 Atlantic Avenue, Toronto ON M6K 1X9, Canada

Last updated: October 8, 2026